Replacement policy (for damaged, defective or incorrect products delivered)

 

* In the unlikely event of a damaged, defective or incorrect product delivered to you, customer can request a free replacement within 3 days of delivery, with the following conditions :

 

* For any claim of damaged, defective or incorrect product, customer will have to first send us the following :

Ø  Your name and order details / photo of the order label / order screen shot.

Ø  Pictures of the product showing the damage / defect or wrong product.

Mail us the above details at support@dekor-kase.in or whatsapp us on +91 89282 66063

We will get the item collected for quality assessment and replace the ordered item once we receive the defective piece/pieces/sets at our cost.

* Any claim without collecting the defective item from you will not be valid.

* Please note that any damage caused due to usage or mishandling on your part will not qualify for replacement.

* Please keep the item in its original condition, with an undamaged outer box and labels.

* We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

* Replacement will be processed within 3 days of receiving the product back at our company.

 

Following shall not be eligible for replacement:

* Damages due to mishandling or misuse of product by the customer.

* Any product that is returned without all original packaging.

* Any product that is returned in a condition that is different than which it was received by customer.