🔄 "Dekor-Kase" – Exchange Policy (No Refunds)

We allow exchanges only under the following reasons :

1. Wrong product delivered.

2. Product received in damaged or defective condition.

3. Product delivered with missing parts or accessories.

 

If any of the above three reasons is found valid, the product will be exchanged with another piece of the same product / model / version / colour as the one originally ordered. (provided the following conditions are fulfilled).

Any request to exchange the product with another product / model / version / colour that was not originally ordered, will not be accepted.

 

⏰ Exchange Request Window: Must be raised within 3 days of delivery.

 

📌 How to Request an Exchange:

Log in to My Account at www.dekor-kase.in and submit an exchange request.

Upload product images, invoice copy, packaging photos, and the unboxing video.

Products must be unused, in original packaging, with all accessories intact.

 

🚫 No Exchange Will Be Accepted If:

The product is damaged due to misuse or mishandling.

Packaging or labels are tampered with.

Items are returned without essential parts or accessories.

The exchange request is made after 3 days of delivery.

🎥 Mandatory Unboxing Video

Customers are required to record an unboxing video at the time of opening the parcel.

This video is compulsory for processing any exchange requests, as it serves as proof of delivery condition.

 

✨ Dekor-Kase Assurance: We believe in transparency, fairness, and customer care. While we follow a No Refund Policy, our Exchange Policy ensures that you receive exactly what you ordered – in perfect condition.